I figured I would keep the best of the bunch and return the remaining pairs. Shipping is fast as well! Also, I have been waiting almost a month to receive a pair of prescription glasses and called, waited 30 min on the phone, the rep said she would reach out to warehouse and I would get email update and never did. I didn't like the frame color the first time, they understood it and they changed the frame for free in the same model and that too the next working day. I love the change-up from the classic aviator which I also own. As always, thanks again - very happy customer Kasey M. So then on a Monday i got a confirmation email stating my glasses were being shipped.
I usually get them in the same amount of time from the eye Dr. Hopefully, I can cancel the order and get my money back. He also accused me of trying to scam them. I am so happy with my purchase. The Friday of the same week i got them. Reaching this company is not possible. Over the years the customer service here has been nothing less than perfect.
She was extremely helpful and even went out of her way to make sure my frames were in the warehouse and even made suggestions by the optician that saved me even more money. The product is authentic and the pricing is awesome! I did not use either pair any more intensely so this leads me to believe they are selling counterfeit contacts lmao wow. Hopefully this will show that that others can at least make an informed decision and not just see all the good reviews! Learning online reviews of Ezcontacts. They tried to counter my claims a few times by saying they were a luxottica approved dealer but stopped responding when i told them a luxottica owned establishment fingered them as counterfeit as well. Second, the customer service was excellent. So happy to see again! To create Ez Contacts review we checked Ezcontacts. Have sent her two more emails and no response.
I will be a customer from now on. It took over 3 weeks for my contacts to arrive. I have called this company several times for an itemized receipt, and they have yet to send me one. The website layout is great and allows for easy viewing and ordering. There's is no rebate forms attached so I call customer service. The frames I received from ezcontacts.
Red flags during the process: 1. But anyway i cancelled my order the same i placed it because the guy said the product is out of stock when clearly they have it online as in stock. I accidentally ordered the wrong color and emailed right away asking to get it fixed. They were shipped within a week. Theyll try to cover themselves up with discounts but honestly it just makes them look more fishy. I also ordered a pair of Ray Ban aviators and they are awesome! Customer service agents lied and told me system was down I hung up and called back within 5 minutes and was lied to again by the next customer service representative that told me he doesnt know why eyeglasses are just sitting in the warehouse not shipped.
They also reimbursed 10% because of the waiting. They need to be prosecuted. Best of all, the price was lower than all the other competitors, will shop here again! Tried tweeting them, messaging them, emailing them. There were 89 calls ahead of me what a surprise. I got 4 boxes first and 2 weeks later I got thw reat of my order. Really happy with you guys. They always replied and I am only giving 4 stars instead of 5 because no authentication card was inclosed however I will update this once they possibly correct that.
I ordered the correct base curve and If they would've looked at my rx they would've realized they were sending the incorrect base curve. This is a total scam. Super helpful, quick and never questioned why I was returning. I cant get nothing done. I used my Paypal by the way as my payment method. Now that I know its great, I have recommended it to everyone I know.
Called the date they were expected and was told they were now unavailable from the manufacturer. A shopping website created less than 4 months ago is too new and potentially suspicious. After weeks of not receiving them 3-5 business days indeed , I needed them for a month-long trip. I would order for them again but I would get express delivery the next time. Delivery was very fast, and the price was great! I had no problem reaching them.
They were just what I wanted. Great glasses at a great price thanks ez contacts usa. The frame did not fit me! I love the color and they really compliment my face. She said she would try to reach them again and email me back. I placed two orders: one for sunglasses and one for prescription glasses. I received an email telling me they'd be back in stock May 23-May 29th. I immediately emailed customer service to cancel the order but received no response.
Not only did I find them on here for a great price but I got them extremely fast and had great customer service-they really want to make sure you are happy and respond quickly. I was so worried because of some of the bad reviews. And so i started calling the customer service line when they were going to be shipped, and they told me a little over a week due to the making and manufacture of the glasses. Definitely plan on being a continuing customer! They were so apologetic on the phone and sent a prepaid shipping label and sent another frame to me via express shipment! I am ordering another pair of glasses today since they arrived in two weeks and were perfect! I bought these for my husband and he loves them. I'll definitely be a repeat customer!! I also received quick responses to my email questions. If you are thinking about purchasing a product use a credit card for peace of mind and pull the trigger! Bottom line everyone I delt with was helpful polite and overall not a long wait for transitions lenses.